This notice explains how I use any personal information that I collect from you.
What information do I collect about you?
I collect personal information and medical details.
This information is collected via my assessment forms and through any correspondence you have with me via email, phone, social media or letter.
Records for clients seen before 2021 are stored on password protected electronic devices and a password protected and encrypted hard drive. Since March 2021 I have used the Practice Management System - Cliniko.
Why do I collect your information?
I collect your information to enable me to assess, plan, implement and evaluate the care that I provide to you and your baby.
I am also required by the Nursing and Midwifery Council (NMC) and the International Board of Lactation Consultant Examiners (IBCLE) to keep records of any communication and interactions with you as evidence.
How will I use your information?
I will use your information to allow me to assess, plan, implement and evaluate your care.
I will use your information to contact you to help me evaluate the services I provide.
I may also use these records as evidence during any legal proceedings or complaints.
Who might I share your information with?
With your consent I will share your personal information with other health professionals involved with your care, as needed, for example your GP, Health Visitor, Midwife or referring breastfeeding support person.
Your address will be shared with my partner on the day of your appointment so someone knows where I am located.
In the event of a complaint or legal proceedings the records may be shared with my indemnifiers and / or legal advisors.
I will not share your personal information with any third parties without your consent unless it is a matter of patient safety, safeguarding or public protection as per the NMC Code of Professional Conduct. (This would fall under legal/regulatory obligations.)
I will take every step to ensure your data is stored securely, which may include password protection, encryption and the use of antivirus/firewall software.
How long I will store your information?
I will store information associated with you and your baby’s care until their 25thbirthday. This information may be held for longer in exceptional circumstance such as if there are ongoing issues relating to patient safety, public protection or legal proceedings.
Access to information and correction
You can access a copy of the information I hold about you by emailing vicky.jordanIBCLC@gmail.com. I will provide this information within 30 days. It will be sent via email with password protection and the password will be sent separately by text message.
Please ensure you inform me of any changes to your personal information so I can keep my records accurate and up to date.
You may ask me to correct or remove information you think is inaccurate.
I will never use your information for marketing purposes.
What to do if you wish to raise a concern about how I process your information
I would request that should you have any concerns you contact me to raise them in the first instance.
Continuing concerns can be raised by contacting the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Tel: 0303 123 1113
How to contact me
Vicky Jordan Updated 9th Sept 2018