How to make a complaint

If you are not happy with any aspect of the the service I have provided there are various ways to make this known to me.

I regularly collect feedback about the service that I provide via Survey Monkey, this method is anonymous so I won't be able to respond to you but I always take it seriously and will reflect and make changes that I think are fair and practicable. 

If you want to make a formal complaint, please do this via email. I will acknowledge receipt within 48hrs and respond in full within 21days. 

Please know I will take your complaint seriously and I will discuss the nature of the complaint with another member of the Association of Tongue tie Practitioners to see what learning points I can take. This will be done without sharing who the complaint is from and thus will maintain your privacy. Following this discussion, I will write to you to offer an apology, to try to explain what happened and why and outline what I might do differently in the future. 

If you have serious concerns about my fitness to practice you contact my regulatory body the Nursing and Midwifery Council (NMC) here.