How to make a complaint
If you are not happy with any aspect of the the service I have provided there are various ways to make this known to me.
I regularly collect feedback about the service that I provide via Google forms. This method is anonymous so I won't be able to respond to you, but I always take the feedback I receive seriously, by reflecting on my practice and making changes that I think are fair and practicable.
If you wish to make a formal complaint, please do this via email. I will acknowledge receipt within 48hrs and respond in full within 21days.
Please know I will take your complaint seriously and I will discuss the nature of the complaint with another member of the Association of Tongue tie Practitioners to see what learning points I can take. This will be done without sharing who the complaint is from and thus will maintain your privacy. Following this discussion, I will write to you to offer an apology, to try to explain what happened and why and outline what I might do differently in the future.
If you do not receive a satisfactory response my membership with the Association of Tongue tie Practitioners allows my clients and I to access the mediation service Centre for Effective Dispute Resolution. The ATP has also published some guidance and FAQ's about complaints
If you have serious concerns about my fitness to practice as a nurse you can contact my regulatory body the Nursing and Midwifery Council (NMC) here and I am registered as Victoria Jordan